Working in shifts, although challenging, can become bittersweet at festivities. We did not want to forget who, in these special dates, ensures that we continue to fly.
There are things that are general to all who work at this time: each one brings a bit of his/her Christmas to celebrate with the family TAP. The tables fill up with sweets and the supper, which cannot be done at home, is done in the office, airport or hangar, as the case may be.
Diana Martin Torrubias, Head of Scale in Madrid, says that "there are dates on which people are more receptive and we like to bring the mood a bit to the offices". Tania Arruda, from the Central Reservation, dresses accordingly, always with a festive sweater and a hat of Santa Claus - even if, on the other side of the phone, passengers are not able to see, always helps to convey the spirit of Christmas to those who need our help. Idea reinforced by Angela Nóbrega, also of the Central Reservation, adding that, at this time, always have passengers to help. In each call, is wished a Merry Christmas on behalf of the entire company.
At the airport, the environment is similar. João Maia, at the Premium Customer Center, confirms that, despite being a spirit different than that which is lived at home, all try to make the date the more special possible: “There is always lots of food and lots of entertainment. We take lots of pictures with Christmas ornaments, for later recall. And we know that we are here for a good cause, to help our customers to be with their families."
The atmosphere of Christmas is lived with colleagues, the family TAP. Pedro Braz, from the Line Maintenance of Aircrafts, recalls that "it is always annoying, especially for those who have small children, but we here also are a family." On Christmas night, in Line Maintenance, are about 18 people of various professional categories and, contrary to what happens in other days, in which each one has a schedule of specific meal, all members make the meal at the same time with what each brought, without prejudice to the operation.
António Romaneiro, from the same area, is already accustomed to working at Christmas: do it now and it did also when he worked in the hangars. As he is used to, it is not something that bothers. With the daughter grown up and out, does not matter much to spend Christmas with his other family.
For Pedro Lourenço, from the Customer Team, the last Christmas at the airport is different than usual. “The complicity and spirit that is formed between the members is an asset", indicates, and the Christmas dinner, offered by the company, it is also one of the high points of the night. In addition, he says, "All strive to bring some sweet or dessert that helps to mark the day. Although far from home and that we are closer, are always special days". Paul São Marcos, Duty Manager, confirms: "We try to join us all for each one to bring something, to try to create the mood to work on this day - also to not feel so ‘away’ from home."
In the end, the feeling is the same for all: although different, it is also a Christmas in family and with a sense of accomplishment.
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