Marta Almeida came to TAP in 2001, to the Center of Reservations. She passed through Sales of the airport and by the Sales Store at Marquês de Pombal. Between 2005 and 2012 was responsible for the Care Team, project with which they identified since the first moment. She is since 2012 responsible for Emergency Response (ERP) of TAP.
The primary mission of the ERP is preparing a rapid and effective response, coordinated and human in an emergency situation that threatens the operation of TAP Portugal. This response is fundamental to help and protect passengers, family and employees involve and at the same time preserving and defending the reputation of the company and continuity of operations.
One of the ways to keep up this preparation is the realization of an annual exercise that simulates emergency scenarios of enormous gravity and which require the activation of the Emergency Committee of TAP and its teams.
This year, the scenario simulated involved an A340 in an accident on the approach to the airport of Luanda, in an urban area, with fatalities and survivors. When asked about the success of the exercise, Marta said: "If it went well? I would say that went very well. Commitment, seriousness and delivery regarding various challenges over three hours of exercise."
Regarding the ability of TAP to deal, in the future, with an emergency situation, Marta Almeida does not hesitate to say that each case brings features and unique challenges to the carrier involved "But i believe in the work done so far and the commitment of TAP responding in a coordinated, professionaol and human way".
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