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TAP faces – the Brazil delegation

Brazil remains one of the most important markets for TAP. The results of 2017 are a proof of this, because they showed a strong recovery throughout the year. The connections with Brazil grew 14 percent compared to the previous year, with TAP transporting more than 1.6 million Passengers.

Next IATA summer, which will start on March 25, the offer of flights between Portugal and Brazil will be strengthened. We will continue to operate 10 destinations - and 12 routes - but we will increase the number of weekly frequencies to 82, nine more than in the summer of last year. Belo Horizonte and Brasilia now have daily flights from Lisbon, while São Paulo now has another schedule option on Monday, Thursday, Friday and Sunday, also from Lisbon. On the Lisbon - Recife route a new schedule also opens on Tuesdays, Thursdays and Saturdays.

Every day, TAP’s team works to achieve the best results. Meet the faces of TAP Brazil’s team here.

 

Solange Armelin, Management’s Secretary

[Translation] "I was part of the Contact Center in Brazil for seven years, where I acquired a lot of knowledge. Now a new opportunity has been given to me, to work as a secretary of our Chief Executive Mr. Mário Carvalho. I am very proud, confident and motivated to face the challenges ahead, especially in this new phase of the company. I hope to continue learning new things, evolve with the company and respond positively to the demands and responsibilities that will be needed on a daily basis. TAP has my respect, affection and admiration." Solange Armelin


 


 


 


 

Administrative and Legal – (left to right) Valmir Pardinho, Bruna Chimenti, Alex Silva, Fabiana Silva, Rodolfo Handa and Daniela Andrade

[Translation] "We have our arms wide open for new challenges. There are those who seek, above all, stability and some who seek satisfaction, growth and professional achievement. We look for positive opportunities with this new scenario and we are confident in TAP’s new management. I'm visualizing good things and they will happen." Fabiana Silva


 

 

Business and Entertainment – (left to right) Márcia Rangel (Rio de Janeiro), Roberta Santos (Brasilia), Luis Quaggio (São Paulo), Christina Tavares (Fortaleza), Susana Atalaia (Marketing, Lisbon), Claudia Marinaro (São Paulo), Maria João Raupp (Porto Alegre), Antônio Jorge Ferreira (Rio de Janeiro), Adriana Okuno (Marketing, Brasil), Mário Carvalho (Chief Executive, Brasil), Adriana Tolentino (São Paulo), Renata Di Bernardo (São Paulo), Juliana Costa (Belo Horizonte), Vitor Shida (Market Intelligence), Rogério Carnevalle (Brasilia), Douglas Lima (Belém), Carlos Dias (Belo Horizonte) e Gilberto Sabino (Recife).

[Translation] "TAP has gone through many moments in Brazil, some better, some less good, but the most important is that the company keeps a strong operation in the whole country. Nowadays, we see growth in revenue, supply, passengers and, above all, quality. Brazil is one of the main markets of the company and we are here to further extend our relevance. Looking back we can say that what was done in the past was important for TAP. But the progress made in the last two years and what is already planned allows me to predict an even better future. Let's do it! "Mário Carvalho, TAP Brasil Chief Executive.

[Translation] "Our TAP goes through a historic moment, with investments, product improvement, arrival of new aircraft, routes and tariff products! We are part of a commercial team that is committed and ready to announce and promote all these news that fills us with pride! "Adriana Tolentino


 


 

 

Contact Center – (in the background, and from left to right) Roberta Choueke (Contact Center’s Head), Andreia Guedes, Lilian Siqueira, Thays Boscolo, Gabriela Messias, Aline Bias, Priscila Matsumoto, Elaine Vieira and Arlete Carvalho

[Translation] "Simply new opportunities for everyone to: Work, Act, Participate, overcoming challenges with the conviction of success." Roberta Choueke, Brazil Contact Center’s Head.


 


 


 

 

Fale Conosco – (left to right) Daphiny Bilo, Margaret Panzarini, Alana Costa, Núbia Rabello (Brazil Fale Conosco Head), Andrea Ferreira and Nathalia Marins

[Translation] "There is nothing more satisfying for the customer than finding the company with open arms to serve them, no bureaucracy or hassles. We know the important role and responsibility of maintaining the relationship between TAP and the customer. And more than serving customers and remedying their dissatisfaction, Brazil’s “Fale Conosco” is a channel that enables the company to innovate and establish dialog spaces that influence the perception of the client relatively to the provided service, and especially, in the image of the company. Therefore, the key to success lies in the quality of the relationship, added with a well-prepared and sufficient team to assist with practicality and efficiency, always conquering the trust and loyalty of our clients. We are happy to be part of this company and for the commitment we keep! "Núbia Rabello, Head of Brazil’s Fale Connosco


 


 

 

Groups – (left to right) Simone Ramos and Mônica Leal

[Translation] "I have worked at TAP for fourteen years and thirty-eight in aviation, this passion is what unites and motivates us from day to day. I am very happy to see how TAP has grown and modernized. I'm looking forward to new aircraft and new routes, learning every day with new technologies and tools, but without losing focus on what sets us apart from other companies in Brazil, our personal touch, our eye to eye and our interpersonal relationship. " Monica Leal


 


 

 

Marketing – (left to right) Francisco Guarisa (Marketing Head), Adriana Okuno, Cristina Anfimovas, Simone Caniello and Adriano Araújo

[Translation] "Pride, satisfaction and commitment are the three words that come to mind after ten years leading the company's marketing area in Brazil. Pride of working for a brand of international relevance, leader in Brazil-Europe traffic, which for more than 50 years has helped to fulfill the dream of traveling to millions of Brazilians. Satisfaction to integrate a fantastic and committed team, which involves essential areas, such as commercial, among others.

And the commitment to continue dedicating myself to the achievement of all the objectives and goals outlined, both for the market and globally. "Francisco Guarisa, Marketing Manager

[Translation] "I have a feeling of gratitude for all these almost 15 years in which I learn daily with TAP and with my colleagues. During this period I was able to accompany and participate in many changes in the company and it fills me with pride to realize how much we have grown together. I'm sure that with the news that are on the way, TAP will fly even higher! "Adriana Okuno

[Translation] "In the last 10 years I have seen TAP increase the operation in Brazil. During this time, I worked for the Victoria Program to take a significant size, both for the Brazilian market and for the Company. This success is my fuel, my motivation to take longer flights. The work is dynamic, the market has room for more growth and there are plans to make Victoria even more attractive and robust. It's a great joy to be able to participate in all of this. "Cristina Anfimovas

[Translation] "For 10 years I was Public Relations of TAP in Brazil and since last year, I have a new challenge, now I am responsible for Social Media. Brazil is among the Top 5 most active users in the world in social networks and TAP clients are well engaged. We always analyze communication strategies very carefully and with that our actions always result in success. It is very satisfying to receive the positive feedback from the passengers and also to help identify where we can make adjustments. I am proud to be part of TAP’s family! "Simone Caniello


 


 

 

Pricing, Distribution and Market Intelligence – (left to right) Ari Júnior, Tatiana Inoue, Vitor Shida and Carolina Cândido

[Translation]  “TAP marked the beginning of my professional life and I cannot even enumerate everything I have learned and continue to learn here. I have already had the opportunity to be part of 3 different teams of different tasks, I could see the importance of each one of them, what they represent within the whole operation of the company and in the trips of each one of our clients. Being in the Market Intelligence in a market like Brazil is really challenging and makes us act in the most diversified ways. That is why it is gratifying to see the company achieving the results obtained in the last year. "Carolina Cândido


 


 

 

Corporate Business – (left to right) Vera Buecker and Christina Iseri

[Translation] "Now in March I complete two years at TAP, a company that is investing heavily in the corporate travel segment, where I have been for years! It is a huge opportunity and an enormous challenge to see this segment developed so professionally and efficiently. I am learning a lot at TAP and with the Portuguese culture. Thank you TAP for welcoming me and believing that together we will make a difference. "Vera Buecker

 

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