Improving the Company's punctuality rates is one of the operational goals that TAP's management intends to achieve in 2018.
This was the delivered message in Antonoaldo Neves' speech, the newly-appointed CEO, who visited some of the Company's operational areas during the first days of his term.
Also, the Chief Operations Officer (COO), Sami Foguel, has reaffirmed in his messages the urgency of everyone working, on a daily basis, to improve TAP's punctuality rate.
It is known that a good part of the solution to this punctuality problem is related to operational attitudes, that are perfectly possible to implement, needing only the commitment and dedication of all.
Small gestures that make a difference in the results
The punctuality of the flight network is one of the aspects that weigh the most in an airline performance evaluation, namely in the analysis of the financial burden resulting from the non-compliance of the schedules and the scrutiny done by its clients: the passengers.
TAP's performance in flight schedules has been, in the past years, far below average, which has had serious repercussions on the Company's profitability.
Since more than 65% of the passengers use TAP's hub on connecting flights, and these connections are systematically compromised due to delays in flights, this situation, in addition to the serious negative impact it has on Customers satisfaction rates, it also requires a huge spending of financial resources on compensations and passengers' protection in alternative routes.
Say yes to punctuality
See the internal communication campaign below where small gestures are presented which, performed by all, will guarantee or even surpass the 77% goal in punctuality, defined by the Company for this year. An action designed to promote an internal culture of punctuality.
