Sign In
WHAT’S!UP EN
Sérgio Palma's humanitarian spirit, a TAP Employee

Sérgio da Palma, 26 years old and with two nationalities. Son of Portuguese father and Italian mother, has that musicality in the form of speak that cannot be played in writing. He came back a little while ago to Portugal, to be closer to the father, and has worked for a few months in Contact Center of TAP, a choice and a desire fulfilled.

"When I was a child I had my plane models and thought of TAP as the airline that was going to take to Portugal, live again the nuances of Lisbon; today that I am a little more grown up I think of TAP as the wings that unite two facets of my identity."

 

2.png 

Portuguese and Italian Passports 

 

Sérgio da Palma left to live in Italy, but not left Italy. A Volunteer of Green Cross in Italy, returns to Como - town located approximately 50 kilometers from Milan - whenever he has the opportunity to continue his work. In this non-governmental organization, which is a voluntary since the age of 17, made many ambulance services and currently provides support to the management, request that has been made and that could not refuse.

"Both TAP and Green Cross are two adventures, two challenges and at the same time two emblems positive for Portugal and Italy. I am proud when I speak of these two families and grateful at the same time."

"TAP makes the connection between the Lake and the Ocean.”

On each side of the path Lisbon/Milan awaits you a family, a goal, a reunion very desired and, also, work to do. Portugal, with the ocean right next, and Como, with its beautiful lake, are his two houses. And is the TAP - Company that chooses to travel, even for the convenience of schedules - which connects the two. Arrives to embark in Milan in the flight of 6:35 and to come to work then.

"TAP brings me closer to what makes sense for me, help me to make reality my dream of dynamism and connection with those contexts that allow me to grow, express myself best and feel a deep gratification, real."

In the Contact Center, Sergio tells us, seeks to provide an answer, trying to understand the Customers' needs - needs that knows well, for having traveled much and in many airlines - and help them the best way he can. It helps the experience of daily contact with patients to understand the need to listen carefully and to be diplomatic in solving problems, at the same time trying to be concrete in the information he provides.

On the other hand, team work is always important, although at different levels. The Green Cross, there is no way to work alone, each work is set and each member plays a role. In TAP, the work of Sérgio depends on its own sensitivity and the contact with the Customer, but it is essential for the support that members and the coordinators give.

 

Untitled-1.png 

Sérgio Palma at Green Cross 

 

Asks himself constantly how he can improve Customer service and considers it essential to feel part of the spirit of enterprise, so as to give continuity to the name "TAP". At the end of the day, feel that the empathy and trust are the key, as in situations of pre-hospital emergency care that he so well knows.

"There is no objectives that cannot be achieved when we believe in what we do. The airline teaches: the take off is against the wind, but resistance can be overcome to take flight."

 

This article has been automatically translated. For additional information, please contact us ​​

 

22 abril 2019

Clique para abrir

11 dezembro 2018

Clique para abrir

09 novembro 2018

Clique para abrir

04 outubro 2018

Clique para abrir

07 setembro 2018

Clique para abrir

07 agosto 2018

Clique para abrir

05 julho 2018

Clique para abrir

20 junho 2018

Clique para abrir

06 junho 2018

Clique para abrir

07 maio 2018

Clique para abrir

13 abril 2018

Clique para abrir

05 março 2018

Clique para abrir

20 fevereiro 2018

Clique para abrir

05 fevereiro 2018

Clique para abrir

22 janeiro 2018

Clique para abrir

08 janeiro 2018

Clique para abrir

22 dezembro 2017

Clique para abrir

07 dezembro 2017

Clique para abrir

24 novembro 2017

Clique para abrir

20 novembro 2017

Clique para abrir

10 novembro 2017

Clique para abrir

27 outubro 2017

Clique para abrir

13 outubro 2017

Clique para abrir

29 setembro 2017

Clique para abrir

15 setembro 2017

Clique para abrir

01 setembro 2017

Clique para abrir

31 julho 2017

Clique para abrir

21 julho 2017

Clique para abrir

17 julho 2017

Clique para abrir

07 julho 2017

Clique para abrir

28 junho 2017

Clique para abrir

23 junho 2017

Clique para abrir

12 junho 2017

Clique para abrir

02 junho 2017

Clique para abrir

26 maio 2017

Clique para abrir

12 maio 2017

Clique para abrir

08 maio 2017

Clique para abrir

28 abril 2017

Clique para abrir

31 março 2017

Clique para abrir

17 março 2017

Clique para abrir

03 março 2017

Clique para abrir

17 fevereiro 2017

Clique para abrir

02 fevereiro 2017

Clique para abrir

19 janeiro 2017

Clique para abrir

05 janeiro 2017

Clique para abrir

22 dezembro 2016

Clique para abrir

08 dezembro 2016

Clique para abrir

24 novembro 2016

Clique para abrir

10 novembro 2016

Clique para abrir

27 outubro 2016

Clique para abrir

13 outubro 2016

Clique para abrir

04 outubro 2016

Clique para abrir

29 setembro 2016

Clique para abrir

15 setembro 2016

Clique para abrir