It was a Friday afternoon somewhat stirred in the Airport Humberto Delgado - Lisbon when we met with Daniela Justiça, about to enter the service in Premium Customer Center.
Here lends itself exclusively assistance to Customers Gold and TAP Passengers traveling in business class, offering them a service reserved, in an atmosphere of comfort. For Daniela Justiça, one of the Employees TAP who works here, this is a service of TAP "extremely important, because we are dealing with our TOP passenger and want it to be the best."
The Monday morning felt more calm when we caught up with Sandra Gutierrez along the Customer Service stand. Here, in a central location of the Airport, it develops all kinds of solutions for all TAP that have any need, since the purchase of tickets to looking for solutions to irregularities.
Both the service desks provide the same type of assistance, differing only by the Customer segment that meet: "We try to do the best that we know, that is to serve the Customer in their needs and provide the best service TAP to our Passengers," volleys Daniela.
"The irregularities are opportunities to show that TAP differs from other Companies in the service that is provided to the Customer. It is not a desirable situation, is without a doubt one way to shine". Who says it is Ana Margarida Cardoso, in the area of Airport Services.
In the Year of the Customer, the desire of both, which reflects the desire of the whole team, is that it will be a year more challenging, with all the best for the Customer.
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