Sheets of Products, videos, tutorials, and FAQ’s on the Intranet - are the new tools available to Employees to always be informed about all the products and services of the Company.
To know in 60"
The Sheets of Products – To know in 60" - are intended to provide essential information about a particular product, compiled into six topics. To quickly read, have already been distributed at the TTA of Lisbon (Terminal of Crews) the Sheets of Products Chargeable Seats, Time to Think and Intercontinental Branded Fares. Gradually, the remaining Sheets of Products will also be distributed across the front line.
With a layout aligned with the FlyTAP, the Sheets of Products contain a QR code on the back which, to be read from a mobile device, forwards it to the product page - on the Intranet - where Employees can access more detailed information.
Product Pages on the Intranet
On these pages - https://uptodate.tap.pt/Pages/Produto/ProductIndex.aspx - there is a compilation of various products of the Company, with more comprehensive information and upgradeable whenever necessary. The product pages are composed by a set of Frequently Asked Questions (FAQ's), designed from the point of view of the developer, and also contain images depicting the product and a video.
In addition to sheets and product pages, are also being developed video tutorials, to emphasize visually the all relevant information. Prepared also from the point of view of the developer, the videos will give you all the information, step by step, on the TAP Products, and promise to be an asset not only to the front line but for all employees.
It is an example of the video about the functionality Time to Think, which you can see here:
These three tools are the result of a joint effort between different areas - Corporate Communication, Marketing and Direction of Cabin Staff, among others – so that, in the Year of the Customer, all employees always be aware of the news - and can inform passengers - on all products sold by the Company.
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