Our Customers are what we cherish the most. The positive results announced by the Executive Chairman, Fernando Pinto, earlier this month, cannot be disconnected from Customer satisfaction, which is only possible with a level of excellent quality in the relationship with our passengers.
In 2017, the year of the Customer, we want to go further, do even better and recognize those who are directly responsible for the good results: Employees TAP. One way to do this is to know who they are and to know the positive words addressed to them.
Jaime Atalaia lived in Brazil for many years and is a Customer Victoria Gold. He planned a trip to Orlando with the family but had to change the route, who went on to have Lisbon and Newark as stops. In addition to the satisfaction of traveling with TAP, he says, he made a point of praising "the way tremendously efficient that the staff of the Victoria Program Gold acted" and thank in particular Henrique Costa, of the team Victoria Gold, the Contact Center, for his kindness and readiness.
"As a company, exceeded in much my (high) expectations and believe that, while members of Star Alliance, have clearly demonstrated what is the advantage of belonging to the program of loyalty in this group."
"Availability, friendliness and professionalism"
It was resolved the issue that Patricia Jarimba and José Carvalho rose, after one of their trips. Sofia Fonseca, from Talk to Us, was the voice that heard these passengers, was the help that they sought and was the solution. For this reason, they say, can "continue to recommend the TAP as company.”
We hope to fly briefly aboard your company, which certainly will always receive us with open arms."
"Quickly and Effectively"
It is often speed in response that makes all the difference. For this reason, Ana Bicho and Rui Alves, of the team Victoria Gold, the Contact Center, were also praised. The praise was sent by the Passenger Gold Lino Miguel Teixeira, who thanked the "fast and effective response" to the contact.
"Thank you for everything!"
Ricardo Vieira, the Contact Center, is one more name that boasts TAP. Is proved by the words of the Lilia Chambel, who contacted the company just to say. In accordance with the passenger, Ricardo "proved to be very professional, very kind and with a lot of patience". His words say it all: "Ricardo should be congratulated and it would be good if all call centers of the world had in their teams a professional like this."
Premium Customer Center
"Uncommon professionalism and sense of responsibility"
Jorge Sampaio is known to all. He was President of Portugal between 1996 and 2006 and is - we can be proud - a TAP Passenger. Earlier this year, sent by letter, two compliments to the Employees of the Premium Stand at the Humberto Delgado Airport - Lisbon, Silvia Nunes, "always attentive, tireless and caring" and João Maia, who pointed out the "serenity that combines the sympathy and concern, allowing to strengthen the bonds that the Company seeks to strengthen with their frequent passengers".
We are TOP if our Customers recognize us as such. So, congratulations!
This article has been automatically translated. For additional information, please contact us