Ana Jo works at TAP Brazil, in the Representation of Sao Paulo, since 2014. When she heard about the announcement for the Call Center, the first thing she thought was the desire that had in working in this company. Passed the stage of recruitment successfully , her goal is fulfilled: it was part of the representation of Sao Paulo, where all services are - Management, Sales, Call Center, Legal Services and rates, among others. At the moment, performs her duties in Contact Us, providing assistance to passengers whose country of residence is the Brazil.
The passion for travel remains outside of TAP. Ana is the author of the blog "Elephant Life", in which she speaks of books and travel and whose inspiration came from the book "The journey of the Elephant", by José Saramago, who tells the journey of an elephant from Lisbon to Vienna. At the same time, likes to dedicate her time to read and enjoy Sao Paulo, a city that describes how dynamic and where everything happens at the same time, as explained to What's|UP in interview.
What does it mean for yourself, working in a Delegation TAP?
Here, we have around 60 people divided between Contact Us, Finance, Call Center, Legal, Management, Marketing, Sales, fees, among others. We occupy an entire floor of a building on the main avenue of Sao Paulo, Paulista Avenue. I believe that the headquarters has this picture in one sector. But without doubt, we are what we call a "small headquarters", because we work very hard to represent the whole country.
Office front and the collegue Maria Gê
How is the contact with the headquarters?
Most of the times, depending on what we are going to deal with in our industry, all contacts are made by e-mail, even for registration and control. Sometimes we communicate via Skype, or whether it is a matter more critical and must have the responsibility of management, we conveyed to management, and this sometimes comes into contact with the coordination of Lisbon by telephone. But usually the e-mail is used most often.
Ana Jo's course in Lisbon, May of 2016
How are the "connections" among the remaining offices scattered throughout Brazil?
We are in contact all the time with the other scales, since the flights directly influence our industry. Any irregularity the scales tell us, sometimes narrate events with passengers who possibly might complain in Contact Us. But these contacts are more frequent between our head and the heads of scales, and then our chief sends us the information.
Whenever it's someone's birthday and the team goes out for lunch
Being away, physically, from the headquarters of the TAP, which means for you to be a part of the company?
It is gratifying to be part of a company consolidated and that operates in several capitals of Brazil - even i was in most of them. Be recognized and receive compliments from friends of Fortaleza, for example, is to realize that our work on TAP is running properly.
How to live the "spirit TAP" even when you are away?
Fernando Pessoa summed up in one sentence that i live by today, fitting perfectly in my "spirit TAP": "The Tejo, goes up to the world". I will for this world full of possibilities with output by the main river of Portugal, meaning, live with open arms to all opportunities and ways that life offers me.
Sao Paulo's Biennial of Art
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