The year 2017 is shaping up to be of greater attention to TAP Customer, to that which is necessary to enhance your experience and for the loyal. The newly created Relationship Direction with the Client, which aggregates the Central Reservation and Contact Us, performs this function of more straightforward manner.
Learn about some of the faces of these people and learn how they see their mission.
"Customers are increasingly demanding: they want total availability, expect creative solutions and want answers fast. On the other hand, their satisfaction is critical for loyalty to a company and consequent decision to return to buy. The TAP is aware of this reality and to make a strong investment in the relationship with the customer with the objectives of facilitating the interaction with the company, increase customer satisfaction and sales, but also to guide both the Contact Center as well as the Contact Us for tasks with higher added value to TAP." (Eduardo Matos, Direction of Customer Relationship)
"In our activity is essential an excellent relationship with our client. A relationship based on trust, respect. That will allow us to meet our client and make him feel unique. In the era of connectivity, we have neither the means nor the arguments to meet each other. For that to happen, just add to the technology, what we need to better… our sympathy." (John Santos, Talk to Us)
"The advent of new technologies in the channels of contact of customers with large enterprises requires companies to a constant update and maintenance of agile teams and motivated. We are aware of this challenge, so on strengthening and preparing these teams and updating of technological platforms, which will allow us to get closer and a better experience for the customer. The key to being successful, is in the satisfaction of expectations of customers who come to us, at the right time, and through the channel best suited." (Luis Garcia, Central Reservation)
"It is important to maintain a good relationship with the customer. Conquer him every day. There is no better publicity in the world than a satisfied customer. On TAP this is what we do." (Ana Barra, Fale Connosco)
"A relationship of excellence with the client is a fundamental element; a good customer service generates empathy and builds relationships, achieving the customer and their loyalty." (Ana Rocha, Fale Connosco)
"The relationship with the customer is valuable in any Company. The Customer Service is communication and attitude that creates the difference for the customer. In each customer an opportunity to Conquer, Retain and Amaze. " (Carla Neto, Fale Connosco)
"The good relationship with the client is critical in any business. It is with great pride that I give my voice to TAP." (Hugo Sousa, Central de Reservas)
"Our job is to solve the problems of the passengers, the best that we can, to fly with us." (Joana Messias, Central de Reservas)
"The relationship with the customer is as important as our image as a company." (João Telhado, Central de Reservas)
"To minimize the negative impact of occurrences, at a minimum space of time, providing, through dialog, a competent and efficient service. Make the customer feel that he is unique and that they have all the attention." (Margarida Abreu, Fale Connosco)
"The relationship with the customer is the image of any company. Only you see well when one sees with the heart and so on TAP we try that our relationship with the client to be as transparent as possible." (Patricia Botelho, Fale Connosco)
"A good relationship with the customer is vital for any company. It is a process of fundamental learning and in permanent construction; if it is well supported, blooms healthily, benefiting the client and Company." (Silvana Belém, Fale Connosco)
"Our work is fundamental. This is what makes the new passengers come back to fly with us and the frequent flyers to maintain their relationship of trust, which is the most important for any company." (Vanessa Antunes, Central de Reservas)
"Communication is the biggest link between the company and the passenger, hence that our work is so important." (Vera Serrano, Central de Reservas)
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