They could be called Mac, Stella, Danny, Aiden, Sheldon, Don, Jo and Adam as the characters from the popular series of US television CSI: NY but the names of experts for research of TAP are Carla, Daniel, Armando, Graziela, Fatima, Maria João, Susana and Ana.
Working at Central Tracing, a service situated in the area of collection of luggage at the airport Humberto Delgado, in Lisbon, where is forwarded all luggage mislaid coming of the scales of the Company. The reasons for the loss of luggage are several, the most common being the loss of the label.
"The Passengers open the process in Lost & Found and if after five days, the handling cannot find the luggage, the process moves to the Central Tracing", explains Carla Oliveira, who is responsible for this department. It is at this point that the team of the Central Tracing, composed of eight elements, shall enter into action to try to find the owner of luggage. "In 85 percent of cases we can identify the owners of baggage and deliver them successfully to passengers. In many other cases it is goods abandoned" as revealed Susana Lourenço that integrates the team of researchers.
The WHAT'S|UP was on field to understand the entire process of delivery of Baggage.
The baggage lost are forwarded to the Central Tracing five days after the opening of the process begun in Lost & Found. However, on the third day the elements of the Central Tracing shall notify, proactively, passengers, requesting the submission of list of contents. So when the luggage come they already have all the information you need to start the "search".
With the initial description given to Lost & Found and with the help of the contents list sent by the passenger, members of the Central Tracing try to find the bag on the basis of this set of references. Although the process is not as simple as it sounds, the searches run on most times very well. In the case that we followed, the passenger knew exactly what brand of their bag, the color, the shape and informed that he had golden strips on the handles, a detail very specific, that has not been communicated to initiate Lost & Found, which made the process go over to the Central Tracing.
With ease, the members of the team realized that this case could respond to this process. However, now for the second phase of verification: the contents. With gloves and a mask, the baggage is opened and the contents recorded taking into account the customs rules imposed in these situations.
"In this case, the passenger along with the content list, sent some pictures of the same, which facilitated the match", says Armando Santos to identify more a case with happy ending.
After scrutiny of the contents and be identified the owner of the bag, luggage is sent to your address permanent or temporary - as requested during the opening of the process - again labeled and forwarded to your destination.
The likeness of researchers who play the happy endings in the series CSI, is due to the experience and professionalism of eight professionals from the TAP that comes in addition to the cases of success in this area. It is through their acumen that - often without receiving the content lists or data of baggage which does not correspond to reality - are able to deliver the Baggage to passengers, noting small details as to how the machine is folded down, the seal of a letter or the mark of a simple box of chocolates.
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