The UCS is part of the TAP family and essential to its proper functioning. With the intense growth that the Company has experienced in recent years, UCS has also had to adapt to a new rhythm, to more people and to new realities. This adaptation has been made successfully and at the same time there is room for new projects as well as new challenges.
At an open meeting to all Employees, the objectives and projects of UCS for 2019, as well as the strategic lines for this year, were presented and discussed. In a context of multidisciplinary work, this event also sought to clarify the contribution of each of the Employees to the work of the team and to the competitiveness of UCS and the best way to respond to its Customers.
Deliver and make it happen
UCS President and TAP Chief Controller Officer, David Pedrosa, praised during his presentation the intense and outstanding work that UCS has performed throughout 2018, in particular as regards the admission exams of the hundreds of people hired in the last year. He also highlighted the financial stability achieved, which will allow future investments and the results of the Organizational Climate Study, with UCS with the highest favorable rate in the TAP Group. By 2019, according to the CCO, investments in facilities and in response to the needs of Employees - and also Customers - are expected to improve their satisfaction.
"I think it is fundamental to create a culture of recognition here. We should not miss the opportunity to thank at any time, and we have already seen that a small gesture can make a difference to people's motivation. " David Pedrosa, President of UCS and CCO of TAP
Anabela Jorge, Delegate Administrator of UCS, also highlighted the growth of the activity in 2018, especially in the scope of Aeronautical Certification, Healthcare Medicine and Health and Safety at Work. It also reinforced the challenges for this year, coupled with a need to respond to the requests and the training of Employees for change processes. During its presentation, it was also clear that UCS plays an essential role in the operation of TAP.
Health Care and Absenteeism
Antonoaldo Neves was in charge of the opening session, which turned out to be a special "Voamos Juntos." The Company's CEO presented the current panorama of TAP, its results and its vision for the future. UCS in the strategic plan of the Company, also giving special attention to the commitment of the teams in the admission processes, fundamental for TAP to achieve a historical number of new Employees recruited. "I wanted to thank you for your ability to execute, we have an exceptional team”, said the CEO.
The issue of absenteeism - a problem already identified by the Administration - was also addressed. The damages caused by the recurring shortages caused by the operation - with implications for Clients and colleagues - and in the costs of the Company, raise the need for awareness-raising, which will have to go through preventive health care and safety at work.
TAP has an average annual rate of crew absenteeism much higher than the European average, and this year also launched a structuring project, involving all areas of the Organization. Human Resources, for example, will closely monitor absenteeism metrics and their causes, which through active listening to Employees concerns and needs, will be accompanied by improvements in working conditions. The planning will be optimized in order to reduce the impact of absenteeism and to prepare the operation for this reality. UCS, in turn, should invest in the prevention of work accidents, in the optimization of information flows and, always, in the improvement of the health conditions of Employees. Throughout the Organization, a culture of responsibility and safety will be promoted to raise awareness of the real impact absenteeism has on TAP.
UCS and TAP work closely together for the same objectives, which are growth, safety and sustainability, with a focus on Group employees and their families.